PC and WEB SUPPORT

• CNA: Novell NetWare 4.11
• Provided technical support for security system software under DOS and Windows platforms.
• Installed, configured, and upgraded software on MS-DOS and Windows platforms, interfacing with product support technicians as required.
• Assembled, maintained, upgraded, and repaired PC's: installed peripherals including hard and floppy drives, tape drives, modems, video cards, CD-ROMs, and sound cards.
• Familiar with software including OS/9, Win95/98, Win3.1, MS-DOS, MSOffice97, Lotus Office 97 Winfax, Act!, WordPerfect, Internet Explorer, Netscape Navigator, Communicator, and Composer.
• Able to program using HTML, Pascal
• Some experience using IMacs, IBooks

• Achieved experience in LAN administration.
• Achieved extensive experience with standard office procedures and operations of standard office equipment, including (but not limited to): typewriters, calculators, 10 key, copiers, facsimile, stand alone and network terminals.
• Performed mainframe and PC data and order entry in a wide variety of clerical, engineering, and manufacturing environments.
• Composed and prepared memos, correspondence, reports, charts, and spreadsheets as required.
• Resolved customer service reports and telephone calls in a timely and efficient manner.
• Coordinated customer orders and shipments; investigated reports of late or lost shipments.
• Provided relief telephone support and customer service (up to 6 incoming lines).

• Have 5 years experience repairing and maintaining single and twin engine aircraft (FAA certificate).
• Have 15 years experience performing light automotive repair.
• Have 2 years experience performing reciprocating engine assembly.
• Have 2 years experience performing electrical assembly (audio components).
• Have performed bill collection (agency).
• Have several years experience performing warehouse and inventory related tasks.
• Have some experience with food service.

• CNA: Novell NetWare 4.11
• Federal Aviation Administration:  Airframe
• Federal Aviation Administration:  Powerplant

• Computer Learning Center:  : (2/99 - 6/99) 3580 Wilshire Blvd. Los Angeles CA 90010
• Los Angeles Pierce College: (1996 - 1998) 6201 Winnetka Av. Woodland Hills CA 91371  23 Units completed. Major: Computer Science. Minor: Journalism.
• Northrop-Rice Institute of Technology: 8911 Aviation Blvd. Inglewood CA 90301 Graduated 1990.  Earned Federal Aviation Administration Airframe and Powerplant licenses.
• Van Nuys High School: 6535 Cedros Av. Van Nuys CA 91411 : Graduated 1988.

Earthlink Network -- (10/00 - present)
3100 New York Dr. Pasadena, CA
www.earthlink.net
-Provided technical support for Earthlink software, connectivity, and many other software products.

Litt & Assoc., Inc -- (3/00 - 8/00)   (213) 386-3114
3435 Wilshire Blvd. Ste. 1100 Los Angeles, CA 90010
-Provided LAN administration.
-Provided technical support for computer hardware and legal software.
-Performed light legal filing.

OnLine Production Services -- (12/99 - 3/00)
11040 Santa Monica Blvd. Ste., 410, Los Angeles, CA 90025
Tel (310)268-1677
www.onps.com
www.castingworkbook.com
-Provided LAN administration.
-Provided technical support for entertainment related software and computer hardware.

QuikStor -- (7/98 - 10/98)    (800) 321-1987
13908 Ventura Blvd. Encino CA 91423     Dennis Levitt, Owner
www.quikstor.com
- Provided technical support for security system software under DOS and Windows platforms.

Double K Industries --  (4/97 - 4/98)    (800) 821-9449
19531 Parthenia Av. Northridge CA 91324     Greg Crisp, Owner
Customer Service Representative/Receptionist/Secretary
- Provided technical support for dryers.  General office, filing, phones, data and order entry.

The City of Santa Monica--  (1/96 - 1/97)    (310) 395-9778
2247 Appian Way  Santa Monica CA 90401     Paul Davis, Supervisor
-Beach Maintenance Division:   Performed coastal cleanup.  (Temporary position)

The City of Santa Monica--  (1/97 - 4/97)    (310) 458-8246
1685 Main St.  Santa Monica CA 90407       Eddie Chong, Supervisor
-Fleet Maintenance Division.  Performed tire repair and remounting for all City vehicles and trailers.
 (Temporary position)

Aero Specialties -- (4/95 - 1/96)     (818) 781-2435
7335 Hayvenhurst Av. Van Nuys CA 91406     Roger Oeland, Owner
-FAA Certified Aircraft Mechanic.  Repaired and maintained single and twin engine aircraft.

Coffee Junction -- (5/95 - 9/95)    (818) 342-3405
19221 Ventura Blvd. Tarzana CA 91423     Sharon Benson, Owner
- Server:  Mixed and served coffee beverages.

Pacific Continental Engines Inc. -- (6/94 - 4/95)     (818) 781-4947
16041 Arminta St. Van Nuys CA 91406     John Jackson, Owner
-FAA Certified Aircraft Mechanic.  Performed engine tear down, inspection, and assembly.

Ray's Aircraft Service -- (10/93 - 6/94)     (209) 784-9110
1893 S. Newcomb St. Porterville CA 93257     Ray Woodmansee, Owner
-FAA Certified Aircraft Mechanic. Performed repairs and maintenance on Cessna 195  aircraft, parts fabrication, shipping, receiving, and customer service.

Carter Hawley Hale--  (4/93 - 7/93)    (323) 227-2000
3880 N. Mission Rd.  Los Angeles CA 90031
-Data Entry (10 key), inventory. Performed inventory and warehouse related tasks.
 (Temporary position)

EXTRACURRICULAR ACTIVITIES
Recreational computing, PC building and troubleshooting, web page authoring, hiking, camping, mountain biking.

REFERENCES

• Paul Davis, City of Santa Monica : (310) 395-9778
• Debby Billingsly, City of Santa Monica : (310) 395-9778
• Vic Day : (818) 507-0150