Highly organized Business Professional with 8 years of IT project management experience. Expertise includes: management of projects both large and small, SQL, Business Objects, and Crystal Reports.
SUMMARY OF QUALIFICATIONS
16 years experience in computer systems and 8 years with IT-based project management
Interfaced with numerous IT teams on several projects
Experienced at working with all levels of management
Experience managing multiple resources both internal and external
Excellent communications skills, both oral and written
PROFESSIONAL HISTORY
01/03-Present Business Analysis Manager - University of Phoenix, AZ
Manage three analysts and one ETL Developer
Provide analysis of company performance for executive management
Build reports used for Department of Education compliance
Assist in the design and Development of the Institutional Research and Effectiveness datamart
Interact with the Information Technology group on new systems and services to support the reporting requirements of the company
04/02-01/03 Technical Consultant - Anabasis Consulting, Ltd., Chicago, IL
Provided clients with network design, project management of implementation and maintenance
Performed network administration on Ethernet LAN and Frame Relay/DSL networks, as well as project management for cabling and Comm. Room projects
Troubleshot and diagnosed network problems
Provided technical support for end users
Provided support for Internet email/domain registration and use
Supported end users on desktop PC applications and O/S
02/98-09/01 Project Manager of LAN/WAN and PC Support Systems - Avnet, Inc., Phoenix, AZ
Managed IT projects including; the deployment of I2's Aspect client for centralize quoting, SAP clients and printers for the migration of a business group. Worked on the team that managed the upgrade of Avnet's LAN/WAN infrastructure, which involved the replacement of servers, workstations and laptops on a national scope
Performed the task of liaison between the Electronics Marketing division of Avnet, North America (4,000 + users) and the information systems department
Created and managed the processes used for procurement of computer hardware and software for all of Avnet EM North America
Worked with the Avnet ISD team to create and enforce standards for Avnet EM
Created and managed the process for installing inplant stores in Avnet's customer's locations which encompassed the installation of workstations, printers, routers, switches and data circuits. Experience with Windows2000, WindowsNT, Office2000, MS Project, MySQL, PHP and Linux
09/96-02/98 Systems Administrator - Penstock, Inc. an Avnet company, San Jose, CA
Managed project to migrate company from serial communication to TCP/IP connectivity for host system and remote connectivity
Established hardware and software standards in an effort to reduce TCO
Designed, coordinated and installed Novell Netware network Ver. 4.11 server
Managed installation of WAN project, including 17 remote offices
Deployed Fax solution based on existing Unix platform, accessible
Managed corporate office move to new location, including complete computer room build out, upgrade Lucent PBX and the forwarding of required fax/phone numbers. Managed two technicians during my time with Penstock
01/92-09/96 Systems Administrator - A&D Engineering, Inc., Milpitas, CA
Designed, coordinated and managed installation of the Novell Netware network Ver. 3.11 in Milpitas office.
Experience includes installation, management and upgrades of Micom Multiplexers/WAN(Router), Macintosh and IBM Windows workstations.
Installed, maintained and configured Microsoft Windows 3.1, MS Word 6.0, Excel 5.0, and many other Windows, and DOS based applications over the network.
Installation of cc:Mail for Windows Ver. 2.0 and cc:Mail Mobile for mobile users.
Assisted upgrade of UNIX AIX Ver. 3.2.5 on IBM R/S 6000 Model 570, and in connectivity of IBM, Macintosh PC's and printers to R/S 6000. Sharpened my project management, LAN/WAN, technical support, and current Windows software skills.
EDUCATION
04/04-Present Bachelors of Science in Information Technology - University of Phoenix, Phoenix, AZ * expected to graduate on 11/2006
06/88-08/89 Associates Degree in Electronics and Computers - High-Tech Institute, Phoenix, AZ
SPECIALIZED TRAINING
Crystal Reports, Business Objects, Crystal Enterprise
MS Sql server experience
PMI member and pursuing my Project Management Professional certification (expected 12/06)
Project Management Essentials (University of Phoenix ACU)
Management 101 (Avnet)
HP-UX Performance tuning (HP Training Center)
Hands on with HP-UX LVM & Mirrordisk (HP Training Center)
Systems Administration for HP 9000 Systems (HP Training Center)
HP-UX Security (HP Training Center)
Information Systems Project Management Course (American Management Association)
TQM System Training (QualPro)
Introduction to Network Management (University of California Extension)
ISO 9000 Training (A&D Engineering)
Communicating for Results Course (The Human Technologies Group)
