Michael A. Johnson

 

 

90 Hillside Circle                                                                                           (717) 737-6191

Camp Hill, PA 17011                                                       [email protected]

 

 

 

 

 

 

SUMMARY OF QUALIFICATIONS

 

 

¨      Over 10 years of strong and extensive computer experience in the United States Air Force as a Aircraft Maintenance Scheduler and Data Analyst.

 

¨      AWARDED:  United States Air Force Strategic Air Command Superior Performer (only 4 out 16,000 candidates attain award) yearly.

 

¨      Extensive experience in troubleshooting and maintaining computer systems and peripherals (including printers, modems, and internet hardware/software) for the United States Air Force. 

 

¨      Computer skills include proficiency in: Microsoft Windows 9x, Windows XP,  Windows 2000, Citrix Management Console for Metaframe XP, Remedy,  CPCMS, Internet Explorer, Netscape Navigator, Microsoft Word, Excel, Access, PowerPoint, Outlook,  Visual Basic, C++,  DOS,  Front Page, HTML, and Oracle.

 

¨      Broad knowledge of emerging technologies in the computer field as well as a drive to help people learn and use computers to make the organization more productive.

 

¨      Planned, coordinated, implemented, tested, and trained Air Force maintenance personnel on automated aircraft maintenance forms that provided maintenance personnel with computerized forms that saved the squadron valuable time and money.

 

 

 

 

 

 

 

 

 

 

 

 

PROFESSIONAL EXPERIENCE:

2003-Present   Administrative Office of PA Courts, Mechanicsburg, Pennsylvania

                        Help Desk Operator II – Common Pleas Project

Ø      Provided technical support and training for the CPCMS application for all of the counties in the state.

Ø      Achieved high level of customer satisfaction through patient, methodical approach to problem resolution, with majority of calls being resolved without requiring escalation to a higher tier.

Ø      Conducted research on proposed system upgrades and identified potential incompatibilities to ensure a smooth transition when released to the CPCMS users.

Ø      Identified and implemented technologies and methods of using existing technology to help users work more efficiently, including creating and revising documents and spreadsheets in Microsoft Word and Excel.

2003                EarthLink Inc., Harrisburg, Pennsylvania

                        Technical Support Specialist

Ø       Provided technical support in a call center environment for second-largest Internet service provider in the United States. 

Ø       Provided technical support for dialup, DSL, Satellite, and cable customers in a variety of operating systems and a wide variety of system configurations. 

 

1996 – 2002    Holiday Inn, Club Key West, New Cumberland, Pennsylvania

                        Bartender / Assistant Bar Manager

Ø      Worked full-time until 2002, while attending college.

 

1984 – 1994    United States Air Force (E-5) Honorably Discharged - 1994

                        Sergeant / Staff Sergeant                                                     1990-1994

                        Aircraft Plans & Scheduling Specialist / Data Analyst 

Ø      Planned and scheduled the daily, weekly, and monthly maintenance meetings to keep management informed of upcoming maintenance schedules.

Ø      Scheduled, controlled, and monitored all assigned aircraft and related equipment through all phases of scheduled and unscheduled maintenance.

Ø      Utilizing computers:  documented planned schedules and organized use and maintenance of aircraft, engines, munitions, and associated aerospace ground equipment.

Ø    Analyzes maintenance data to determine the most effective utilization of all assigned aircraft and related equipment

Ø      Managed all implementation, coordination, compliance, and forecasting of all time change items (munitions), and special inspection programs.

Ø      Ensured the maintenance management information and control computer system was maintained and updated properly.

 

 

EDUCATION

                       

1998-2002       PENN STATE UNIVERSITY – Capitol Campus – Middletown, PA

                        Graduated - Bachelors Degree in Computer Information Systems    

 

1996-1998       HARRISBURG AREA COMMUNITY COLLEGE – Harrisburg, PA

                        Graduated - Associates Degree in Business Administration             

 

1980-1984       CEDAR CREST HIGH SCHOOL – Lebanon, PA

                        Graduated – College Prep Curriculum          

AWARDS AND CERTIFICATES

                        Member: Alpha Beta Gamma International Business Honor Society

Graduated: U.S. Air Force NCO Leadership School

                        Awarded:  U.S. Air Force Strategic Air Command Superior Performer in 1989.

Completed: Air Force Quality Awareness and Implementation Course

Member:  Disabled American Veterans

Awarded: National Defense Service Medal for service in support of

                 Operation Desert Shield/Desert Storm

 

 

 

REFERENCES:

 

 

Mr. Patrick Reilly

Help Desk Supervisor – Common Pleas

Administrative Offices of the Pennsylvania Courts

Mechanicsburg, PA 17055

(717) 795-2000 ext 3826

 

 

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Mr. Steve Johnson

Help Desk Operator – Common Pleas

Administrative Offices of the Pennsylvania Courts

Mechanicsburg, PA 17055

(717) 795-2000 ext 3096

 

 

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Mr. Alan Russ

Sales Engineer

VERITAS Software Inc.

122 Winsted CT

San Jose, CA 95139

(408) 363-9903

 

 

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Mrs. Jill E. Fuchs

Executive Assistant

Pennsylvania Board of Law Examiners

5070A Ritter Road, Suite 300

Mechanicsburg, PA  17055

(717) 795-7270