HCPrac

6/7/99

Talking to others that we do not know

• Do unto others how you would have unto you

• Do unto others how they would have unto them
• Personality

• Carl Young 1940’s and 1950’s
• 2 spectra that people primarily display

1. communicating style

1. asking way
2. telling way

• people move across the spectrum
• tend to lean towards on side

1. how do they make decisions

1. based on fact
2. feeling

• have 4 different personality

1. driver—800lb gorilla (fact/teller)
2. extrovert—used car salesman, has never run into a stranger, tells stories (tell/feeling)
3. analytical-want facts and always want more, can’t get a decision out of them today (fact/ask)—let me think about it—hardest to get an appointment w/them, once have appointment they will be there
4. amiable—doesn’t want to offend anyone—caregivers, healthcare workers (15% of US population), they want to come in but do not generally show up—hardest to rely on as pt

• healthcare giver should be able to move into all of these personality profiles
• need to be able to give people what they need to help the people
• humans want to mirror each other
• we can all move through the different areas
• most of the population is in the middle
• communication break down moves down in a Z
• driver to analytical to extrovert to amiable
• sometimes easier to see personality when in breakdow

• Learning style
• Learn by listening/talking to others—auditory
• Visual learning style—need to read
• Kinesthetic/touching learning style

• How do know what type of learning style? Observe, ask the pt