Help Desk
First-Time
Visitors Information
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Helpful hints for new visitors to Amazon.com
Tour
Our Store
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The basics of navigating through our store
What's
New at Amazon.com?
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Recent additions and improvements to our store
Frequently
Asked Questions
Quick answers to your questions about:
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Payment, pricing, and availability
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Shipping and returns
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More information about the books in our catalog
Country-Specific
Information
Information for our international customers in:
Searching
For Books and CDs
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An introduction to the many ways to find what you want
Searching
for Audiobooks and Videos
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Searching for audiobooks
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Format of videos
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Searching for videos
Ordering
Via Shopping Cart
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How to use our quick and easy order form
Ordering
Via 1-ClickSM Information
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All about 1-Click express ordering
Pricing
and Availability
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Discount information
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Confirming pricing
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Confirming availability
Ordering
Out-of-Print Books
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How to order out-of-print books
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Specific editions
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Price approval
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Payment
Gift
Certificates
Amazon.com gift certificates can be ordered in any amount between U.S.
$10.00 and U.S. $500.00. They can be delivered via either e-mail or physical
mail anywhere in the world, and there are no shipping charges for sending
them. You may have them personalized and sent directly to the recipient,
or you may have them sent to yourself, for you to present in person.
Buying a gift certificate is easy:
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Go to our Gift
Center.
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Click on the link "Order a gift certificate."
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Fill out the order form. And that's it! Of course, we'll send you confirmation
of your order.
Redeeming a gift certificate is easy, too:
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Visit our Web site at http://www.amazon.com/.
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Select the items you want.
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When you have found the items you want, hit the PROCEED TO CHECKOUT button.
You can redeem your gift certificate by entering its claim code number
right on the order form.
The fine print:
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Gift certificates must be redeemed at our Web site, http://www.amazon.com/
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Gift certificates are not redeemable for cash.
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Any unused balance will be placed in the recipient's gift certificate account.
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Gift certificates cannot be used to pay for out-of-print titles.
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If your order exceeds the amount of your gift certificate, you must pay
for the balance with a credit card.
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Please use our Shopping Cart rather than our 1-Click ordering if you wish
to pay for your order with a gift certificate.
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Gift certificates and unused portions of gift certificates expire one year
from the date of issue.
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If you have any questions, send us e-mail at [email protected]
or call our customer service department at (800) 201-7575.
Lost your gift-certificate claim code? No problem. You can always send
us e-mail at [email protected] or call our customer service department
at (800) 201-7575, and we'll help you get a new code.
No sales tax is charged when buying gift certificates; purchases
paid for with gift certificates, however, will be charged sales tax if
shipped to addresses within the state of Washington.
Payment
Options
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How to pay for the books you order
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Credit card security
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Charges to your card
Invoices
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Pro Forma Invoice
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Deposit On Account
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Credit Card
Shipping
Information
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Domestic and overseas shipping
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How long it takes for your order to arrive
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Shipping costs
Tracking
Your Package
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Links to Airborne Express, DHL Worldwide Express, and UPS
Our
Returns Policy
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Hassle-free returns within 15 days of receipt
View
Your Account
Use this link to:
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Change your e-mail address
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Change your password
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View your previous orders
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Check to see which of our Notification Services you've requested
Amazon.com
Bill of Rights
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Helpful information about our e-mail notification services and your privacy
as an Amazon.com customer or subscriber.
Send
Us E-Mail
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Our menu of e-mail addresses will help get your question to the right person.
Want to talk to a real person?
(Please note: we cannot accept phone orders.)
You can reach us at the following phone numbers between 8 a.m. and 7
p.m. Pacific time, Monday through Friday, and at all other times you can
leave us a message. We're glad to help you.
Toll-free in the U.S. and Canada: (800) 201-7575
Outside the U.S. and Canada: (206) 694-2992
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