EDUCATION: BACHELOR OF SCIENCE DEGREE (1982) Major: Professional Aeronautics Minor: Business Management Embry Riddle Aeronautical University , Daytona Beach, Florida Community College of the Air Force, Shaw Air Force Base, SC (1989) Associate Degree - Information Management Systems Technology
SUMMARY OF QUALIFICATIONS: Proven ability in dealing effectively with all levels of professionals and support personnel; leadership skills to guide and motivate staff to achieve desired results. Capable of handling many phases of management, administration, and quality assurance smoothly and efficiently in accordance with established systems and procedures. Extremely computer proficient in a wide variety of software packages; knowledge of several programming languages, set up and maintenance, telecommunications, and utilities. Exceptional organizational, inter-personal management and coordinating abilities. High degree of initiative in accomplishing objectives. Strengths in productivity improvement, supervision, production planning and inventory control, project management, and customer assistance. Excellent oral and written communication skills. Experienced public speaker, conducted seminars, conferences, first-line supervisory and executive-level training. Experience in producing regular technical and contractual progress reports on large complex programs and in undertaking significant technical, management and financial budget responsibility. Skilled in managing projects from initial conceptualization and systems specifications through the entire installation and finalizing stages. Broad knowledge of business functions and strategies combined with computer data management, entrepreneurial skills and analytical writing abilities. Planned and implemented strategies for capital investment and finance.Proven record of ability to independently manage a profit center. Responsible for design, implementation and management of computerized systems. Skilled in budgetary and fiscal management with responsibility for administering multi-million dollar budgets. Well versed in inter- and intra-disciplinary project management, extensive customer interaction, coordinating, planning, problem solving and communications. A vast knowledge of current technologies and their use in providing business solutions. Knowledgeable of regulatory standards, considerations, quality assurance, preventive maintenance, ancillary services and cost reimbursement processes. Responsible for preparing the business, marketing, and production planning; standard and custom product design; establishing management structure; personnel management; cash flow, and contract negotiations. Prepared impact and progress reports during restructuring of three departments. Designed and implemented employee training program. Installed and maintained networks for small and newly developed businesses.
PROFESSIONAL EXPERIENCE: Mar 1995 to Present - University of South Carolina -Purchasing Department as Project Manager, Analyst, Trainer, Consultant, MIS/IS/Programmer. Duties included cash flow projections; handling and overseeing administration; research, development, and design and negotiating state government and industrial contracts �Consultant and provider of technical help to various administrative offices of the University of South Carolina in order to facilitate the introduction of a new computer based Financial Information System �Responsible for assurance of correct hardware and software installation in a primarily Windows and TC/PIP environment �Confirming connections to the Client/Server system that vary with dial-up, connections through LAN servers, connected through hubs directly �Help users with understanding security arrangements which being complex but workable �Designed, implemented and produced the first stage of USC's Purchasing Department, World Wide Web home page �Responsible for researching, installing, configuring and maintaining server and connecting equipment, software, security issues including Fire Wall Filtering and host server for other departments �Solicit bids for administrative purchasing and the procurement of production materials. Negotiated price and quantity to reduce overhead expense �Developed means for which all state and USC agencies can see, download, all state contracts and the Minority Vendor Directory and a Bid Preference vendor program, Forms and Supply information, and Credit Card, using the Internet �Produced billing information using current main frame to confirm valid accounts and departments for the entire University to include five regional campuses �Analyze and report on the installation and updates of all software programs and hardware components
Aug 94 - Mar 95 - Diamont Boart Ltd. �Inventory manager for supplies and products received and shipped both national and international. �Managed an AS400 system to include software and hardware. �Daily instruction to individuals on a daily basis on the use of the system and its limitations and expectations. �Performed business analysis on existing customer base to establish revenue trends �Recommended and identified cost containing measures and revenue opportunities to senior management �Interfaced with the sales department regarding break/even analysis on customer accounts �Assisted in the pricing of customer contracts �Provided detail analyses on margin spreads and price points �Responsible for all financial reporting, customer invoicing and reconciliation of accounts for a company with yearly revenues of $6,000,000 �Interfaced with a customer base of 4000+ accounts to solve all issues regarding customer billing and additional project requests �Improved customer service by establishing a work order control program to direct requests more efficiently and track their progress �Analyzed revenue and cost figures on construction projects for the purpose of reporting and managing profitability and controlling costs �Performed variance analysis on budget vs actual project income �Provided detail analyses on margin spreads and price points �Conducted a manpower study and wrote recommendations to utilize personnel effectively �Identify business needs and provide comprehensive solutions �Proactively address and resolve customer satisfaction issues �Maintain accurate sales records and account demographic information
Nov 70 to Aug 94 - Military Service �Operations Resource Management Supervisor/Manager; Noncommissioned Officer in Charge of Flight Operations for the United States Air Force �Principal duties and responsibilities involved directing and coordinating through subordinate management personnel, flight operation and control activities �Coordinating activities of sections in flight operations department, such as dispatching, flight control, flight training and meteorology, to ensure maximum operating efficiency �Conferring with administrative personnel, government regulatory agencies, and representatives of various agencies to propose revision and adoption of rules and procedures governing flight operation activities �Directing preparation of supplemental training materials or revision of operational manuals �Supervising maintenance of automated data systems pertaining to aircraft operations, flying hour allocations and utilization, aircrew and operational support resources training and accomplishments �Maintaining mission information and planning data; ensuring maximum benefit was realized from available resources allotted to operations functions �Planning and directing activities concerned with development, application, and maintenance of quality standards as well as supervising the preparation of, and preparing technical studies, evaluations, and reports �Managed all operations functions and personnel of numerous flying squadrons �Developed procedures in which to save millions of dollars and manpower with the use of Personal Computers �Inspected and analyzed various government agencies for competence and skills for conducting required mission accomplishments �Implemented new policies to ensure compliance to new set standards to by means of use of new management procedures �Motivated various levels of management to promote electronic means of managing operations �Organized and set up various Quality Management teams that found solutions to numerous management problems �Resolved and improved statistical reporting done on an old main frame system �Developed policies, procedures, regulations, manuals for various government agencies �Developed a document management system using scanning and imaging with the use of PC and software and training �Provide consultation for management of requirements of design and use of PC hardware and software �Provide services and administration guidance for computer departments �Coordinate scheduling of training courses �Prepare statistical reports and analysis for management on operations progress �Produce market reports for agencies, outside companies and government offices Developed a Quality Assurance plan for the project through self-directed work teams �Managed and facilitated the installation and use of computer graphics production group �Perform technology demonstrations for industrial leaders, academia, political figures, funding agencies, vendors, and the local community �Foster strategic partnerships through presentation of visualization tools and successful applications �Integrated this facility into the evolving computer environment, incorporating other media such as internet and virtual reality �Resource manager: developed and administered annual budgets, which included service pricing, salaries, hard-ware and software purchases, maintenance, contracted services and travel scheduling �Developed a facility management database which includes job tracking, billing, scheduling and asset management �Improved repair turnaround time 10 percent by developing goals and standards for equipment uptime and quality of service �Increased productivity 15% by restructuring technician work assignments �Improved productivity 15% by designing an automated tracking system that simplified the task of monitoring the performance of personnel in annual training �Responsibilities include planning successful strategies to identify and develop standards to meet and exceed using quality management goals �Staff supervision/management: Managed and designed a cost/benefit analysis and implementation of new projects as needed �Responsible for departmental budgeting and cost control �Conducted audit programs for contractual and regulatory compliance of federal agencies �Negotiated contractual agreements between employer and outside vendors �Analyzed current in-house and outside agency systems for system development and improvement �Recommend cost effective improvements according to priority �Develop, implement and manage placement procedures for reorganizing agencies to administrate new projects �Review and evaluate potential outside agencies to negotiate contractual documents �Develop and conduct due diligence audits for placed accounts �Prepare regular management reports for federal auditors �Supervise, motivate and evaluate department managers �Provide representatives with opportunity for development and advancement �Establish departmental policies and procedures for startup center �Perform all managerial functions for three departments while maintaining main workforce �Manage and work with training personnel and other departments to implement Total Quality Management (TQM) methodologies �Organize and perform audits of internal departments and external agencies �Communicate accurately and diplomatically with all levels of management �Compile and present audit findings to federal and congressional departments �Maintain accurate, detailed work papers; Program ad-hoc reports to meet departmental needs �Act as contact person for and liaison between outside agencies and internal management �Work with inter-departmental task force to improve work flow throughout entire collections area (Initial, Secondary, Finalization, Correspondence Response) �Review representatives' work for quality assurance �Provide representatives with opportunity for development and advancement training �Develop, implement and evaluate department policies and procedures
PROFESSIONAL AFFILIATIONS: �Chairman of the Mayor's Youth Council of Sumter County, 1989-1990 1997 -1998 �President of Administrative Employees Club of University of South Carolina 1998 -1999 �Member of American Society for Quality Control �Chaired numerous charity activities �Annual Special Olympics volunteer officiator �Webmaster for South Carolina Epilepsy Foundation �Notary Public
CERTIFICATES: Bookkeeping Certificate Bachelors Degree Associates Degree Novell Certification
REFERENCES: Available Upon Request
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