Process Recording #1 - CSC SNA Web Resources

Client Verbal/Non-Verbal Communication "verbal " & <nonverbal>	Nurse Verbal/Non-Verbal Communication	Evaluation (Type of communication; rational for use; if non-therapeutic, rewrite therapeutically)
Fellow Student: "Have you gotten your mid-term grade yet?"		Verbal
	"No, I have been so busy getting my papers done and getting ready to move that I didn't even realize that they were out."	Verbal: Should have said, "Do you want to talk about mid-term grades?" (Broad opening, giving an opportunity to talk about what's on her mind.)
	<laughing, writing in book>	Non-verbal: Should have noticed concern and her my full attention and eye contact.
"Well, I got mine and I only have a XX. I don't understand why I'm not doing better."		Verbal: Seeking help
<sighs, shaking head, looking down>		Non-Verbal
	"Does the mid-term grade include clinicals and communications?"	Verbal: Seeking clarification, finding out if there is a possibility that her grade is higher.
	<eye contact, put down pen and closed book>	Non-Verbal: Offering self, by giving her my full attention
"I don't know. Maybe not, I guess that is my Foundations test average."		Verbal
<tilts head, nods yes, resumes eye contact>		Non-Verbal
	"Do you think the other grades will raise your average?" (Just FYI: no other grades are added unless passing theory; if passing, then it could get better)	Verbal: Exploring, will her other grades bring her grade up? Verbal: Seeking clarification, will her other grades bring her grades up. Verbal: Offering General Leads, encouraging her to continue talking.
	<eye contact>	Non-Verbal: Offering self, by giving her my full attention
"I have been doing OK on the post-tests and I did well on the nutrition paper. I try to make sure that I always do the vocabulary. I figure even if I don't have time to read, I can get the bonus questions."		Verbal
<gets out notebook and shows handwritten vocabulary words>		Non-Verbal
	<silence, eye contact>	Non-Verbal: Silence, allowing her to explain her concerns/explanation without interruption
"Lately, we have had other questions for the bonus though."		Verbal
<sighs>		Non-Verbal
	"Do you have trouble finding time to get all the reading done?"	Verbal: Seeking clarification, are you telling me that you have trouble finding time? Verbal: Focusing, narrowing in on time
	<eye contact, reaching for my Ellis book>	Non-Verbal: Offering self by looking at her.
"Yes, time is my biggest problem. I've had a lot going on at home and nobody to help with the kids."		Verbal
<shaking head yes>		Non-Verbal
	"Me too, but when I don't have time to read the whole chapter, I read the first part of the chapter. You know the part that lists what you will should be able to do after you are finished. Then I read the questions at the end either find the answer in the reading or skip over to the key."	Verbal: Focusing, narrowing in on time Plan of action that may be more appropriate. Verbal: Giving information, what works for me. Not normally therapeutic to talk about self, but I feel it was appropriate to explain the way that I study when I'm pressed for time.
	<showing the areas of my book>	Non-Verbal: Visual explanation
	"If I still have time, then I look up the words and squeeze a few words by them."	Verbal: Giving information, what works for me Plan of action that may be more appropriate.
	<showing margin scribbles>	Non-Verbal: Visual explanation
"You don't worry about the bonus points?"		Verbal
<tilts head>		Non-Verbal
(FYI: if you don't know vocabulary the reading wont matter cause she may not understand what she reads)	"Well, the bonus is only 5 of 105 points. The rest is the reading and paying attention in the lab. I try to learn the ones I don't know, but they are only worth 5 points...assuming the bonus questions are vocabulary."	Verbal: Giving information, points on post tests. Verbal: Encourage comparison, my/her method Verbal: Presenting reality: that there are more points are in the reading
	<eye contact>	Non-Verbal: Giving her my attention
"That's true, I never thought of it that way."		Verbal
<nodding yes, eye contact>		Non-Verbal
	<silence, eye contact>	Non-Verbal: Silence, I can see she is thinking about what I have said
"I guess I'll try that next time I'm having trouble getting things done."		Verbal
<smiling, laughing>		Non-Verbal: Laughter indicates that she is feeling better about the situation
	"Well, let me know if it helps. If it doesn't, let me know...maybe there's something else you could try doing differently."	Verbal: Suggesting collaboration, asking her to let me know if she still needs help Verbal: Offering self, if needed in the future
	<smiling>	Non-Verbal: Letting her know that I was happy to talk to her
	(Have you tried talking to your instructor?)