Some elements of assertive response

� Decide what you want to say and stick with it rather than giving into others the minute they disagree with you. For example, when a clerk says you cannot return a defective product, say �This is a defective and I want to return it� repeatedly until the clerk allows you to return it or at least calls the manager, whom you tell �This is a defective and I want to return it� until you get you money back.

� Ask for a small specific changes in a situation or another person�s behavior rather than requesting a global changes. For example, rather than saying, �I want to be more loving�, say �I want you to listen to me when I talk�

� Use �I� phrases instead of accusatory phrases when discussing a difficult situation with other person. For pieces of an �I� statements are:

I feel... when you... because... what I want...

For example, �I feel angry when you don�t show up for an appointment because it wastes my time. What I want is for you to call me and cancel the appointment when you think you want be able to make it�





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