Andrew Walter Ragland
1221 Crabtree Lane, #3202
Schaumburg, IL 60193
(847) 301-1284
[email protected]
 
 
Experience: Includes support system and report programming, technical writing, technical editing, user support (on-site and telephone), user training, technician training, technical illustration, systems testing and evaluation, systems installation, telecommunications installation and networking, and data handling in the fields of finance, telecommunications, medicine and medical research.
Hardware
  • IBM RS/6000-R390 model 591
  • Macintosh Plus, SE, SE/30, II, PowerBook, Performa, PowerMac
  • IBM and Compatible XT, AT, 386, 486, Pentium™, PentiumII™
  • DEC-10, PDP-11/28, VAX 8800, ClusterVAX systems
  • Video systems including Optronics and Sony CCD and 3CCD cameras
  • Standard, fluorescent and darkfield microscopes
Operating Systems
  • AIX 4.1.5, 4.2, 4.3
  • DOS 6.22 and previous
  • Macintosh System 7.5 and previous
  • MVS/ESA with JES2 v5
  • OpenVMS v5.0 and v6.0
  • OS/2 v2.1 and 3.0
  • Windows 3.1, 95, 98, NT 4.0
Languages and Databases
  • ANSI C++
  • Borland Turbo C++/DOS
  • CMMouse under PComm v2.1
  • HTML
  • Information/Family Report Format Facility
  • Microsoft Access for Windows 95
  • Microsoft QuickBasic/DOS
  • Psion 3a and 5 OPL
  • REXX for OS/2 2.1, 3.0
Software
  • Adobe Acrobat 3.0
  • Corel Wordperfect Suite 8 and previous
  • Framemaker 5.11
  • Microsoft Office 97 and previous
  • MVS ISPF
  • VISIO Technical 5 and previous
  • many other commercial packages
 
 
Positions Held:
3/98 - Present CTG, Chicago, IL 
Title: Consultant 
Salary: $40,000 
Placed at IBM Global Services, Integrion Financial Services (IFS) Helpdesk, Schaumburg, IL 

Duties: 

  • Monitor and troubleshoot production and development online financial transaction systems
  • Code scripts for PComm CMMouse mainframe session mouse function support under Windows NT 4.0
  • Code, run and format output for Information/Family Report Format Facility (RFT) database inquiries under MVS
  • Write CMMouse functions User Guide for IFS Helpdesk technicians
  • Document Service Level Agreement database inquiries, Lotus 1-2-3 macro system and use of same for IFS Helpdesk team leads
  • Document IFS Helpdesk purpose and processes for ISO 9000
  • Document bank systems monitoring and troubleshooting procedures for IFS Helpdesk technicians

5/97 - 12/97 Computer Horizons Corporation, Cedar Rapids, IA 
Title: Systems Analyst V 
Salary: $37,500 
Placed at MCI Global Systems Publications 

Duties: 

  • Document build of RS/6000-R/390 model 591 server for Scaleable ISN applications, working with systems programmers and developers
  • Attend development, testing and documentation meetings
  • Develop operator documentation for S-ISN system
  • Write Operator Network Center (ONC) Operations and Maintenance Guide for British Telecom (BT) Day 3.0 Cashless Services Platform, including reading C++ source code to determine command structures
  • Revise ONC and NIDS Configuration Files Reference Guides from MS Word 95 to Framemaker 5.11, and from Day 2.1 to Day 3.0, reading C++ source code and interviewing developers for differences
  • Build illustrations for BT Day 3.0 documents in Visio Technical 4.1
  • Edit numerous other documents in Day 3.0 documentation suite
  • Output documents from Framemaker 5.11 to Acrobat 3.0 .PDF format for distribution
  • Build database in MS Access v7.0 to track configuration file keywords and parameters; prove out case for FTP handling of production environment configuration files from within database using OCX extensions

8/94 - 4/97 R&M BioMetrics Inc., Nashville, TN 
Title: Product Support Manager 
Salary: $25,500 

Duties: 

  • Write manuals for Windows 3.1, 95 and OS/2-based image analysis systems used in medical research
  • Write online help files for Windows-based and OS/2-based systems
  • Prepare special procedures for individual users of systems
  • Support users of DOS, OS/2, Windows 3.1 and Windows 95-based image analysis systems over 800 line and e-mail, requiring knowledge of laboratory methodology as well as computer systems
  • On-site systems installation of DOS, OS/2, Windows 3.1 and Windows 95-based image analysis systems, calibration and user training
  • Design and implement in-house testing procedures to conform to U.S. Federal GLP (Good Laboratory Practices) standards
  • Revise existing MS Access v2.0 user database to track and report technical support calls
  • Write custom procedures in OS/2 REXX for data conversion
  • Document possible bugs in all systems, test fixes
  • Set up, customize and burn-in new DOS, OS/2, Windows 3.1 and Windows 95-based image analysis systems to fill purchase orders
  • Supervise assistants in new system setup and burn-in
  • Train new technical writing staff in Windows 3.1 and 95 Help system

12/93 - 7/94 Meharry Medical College, Computer Center, Nashville, TN 
Title: Administrative Assistant II 
Salary: $18,000 

Duties: 

  • Provide on-site user support for medical school and hospital campus, including PC, Macintosh and VMS mainframe users
  • Write instruction manuals for VMS All-in-1 office suite and VMS Internet client software
  • Organize and teach classes in foregoing software packages
  • Complete administrative paperwork for computer center
  • Assist with installation of TCP/IP on Macintosh and Windows PC
  • Set up and operate Web and FTP sites on Pathworks-connected Macintosh
  • Re-organize computer center building upper floor, including creating library of back periodicals and renovating two offices for new employees
  • Create new user accounts on VMS system

2/93 - 12/93 Meharry Medical College, Center on Aging, Nashville, TN 
Title: Word Processor II 
Salary: $17,500 

Duties: 

  • Data and text processing using IBM PC and various software
  • Organize and maintain filing system in accordance with U.S. Government RCS 10-1 filing structure
  • Transfer files between departments using VAX/VMS and IBM PC Kermit protocols, and between WordPerfect on PC and WPS+ on VAX
  • Support other PC and VAX/VMS users in department and at college, including training; recommendation, procurement and installation of software for specific purposes as requested; and recommendation of hardware
  • Co-present workshop on use of roleplay in training geriatric care staff
  • Explore Internet resources for applicability to purpose of Center

6/91 - 2/93 Vanderbilt University, Vanderbilt Hospital, Department of Radiology, Nashville, TN 
Title: Technical Secretary 

Duties: 

  • Transcribe Radiology reports using DECrad software and Dictaphone voice processing system
  • Maintain Dictaphone voice processing system console, archive and print daily production and dictation reports
  • Set up and maintain PC-based spreadsheets to track production and incoming dictation
  • Train new transcriptionists on DECrad and Dictaphone systems
  • Schedule and complete Radiology exam tracking when Front Desk overburdened

3/89 - 5/91 Vanderbilt University, School of Medicine, Department of Psychiatry, Division of Child & Adolescent Psychiatry, Nashville, TN 
This position was held under Kelly Temporaries, 3/89 - 10/89, Vanderbilt Temporaries, 10/89 - 4/90, and as a School of Medicine staff member for the remainder. 
Title: Secretary II 

Duties: 

  • Program and maintain databases to handle inpatient and outpatient information and produce billing, insurance verification and statistical reports
  • Set up and maintain a PC-based computer host system for telecommunications networking with other physicians, special educators and parents, with electronic mail, round-robin discussion areas and remote file access
  • Provide computer instructional and maintenance support to other Division staff and faculty
  • Research, obtain, set up and operate system to transfer files from CP/M laptop to IBM PC
  • Set up and maintain two 386-based PCs for M.D., including initial installation, software and hardware upgrades, troubleshooting, backup of files and repair
  • Maintain schedule book, including outpatient appointments, presentations, meetings and departmental events
  • Prepare and distribute agendas and related materials for inpatient unit meetings
  • Handle most aspects of outpatient treatment, including registration, information verification, billing, charting of progress notes and related paperwork, collection of insurance copayments and deposits, and scheduling of follow-up appointments
  • Sort and prioritize incoming correspondence, and respond to routine information requests
  • Handle incoming telephone calls, answer routine information requests, and log for M.D. response of medical queries
  • Edit two books and numerous articles, receiving co-author status on one article and special mention on several others
  • Transcribe, log and mail all outgoing correspondence
  • Edit and prepare for submission two major federal grant proposals, preparing all supporting paperwork on second
  • Assist in supervision of three student workers, and assist two medical students involved in summer research projects

2/89 - 3/89 Kelly Temporaries, 3322 West End Avenue, Nashville, TN 
Title: Office Temporary 
  • Perform general office computer work, including word processing and spreadsheet preparation, for a variety of clients, including Friends of Vanderbilt Childrens' Hospital and Honeywell, Inc.

10/88 - 3/89 Ardais Productions, Nashville, TN 
Title: Owner/Operator 
  • Operate a private computer consulting business, performing system setup and cleanup, hardware and software upgrades, user support and training, graphics, desktop publishing and programming on the Macintosh PC and IBM-compatible PCs.

4/88 - 10/88 Mr. Mark's Music, 1018 16th Avenue South, Nashville, TN 
Title: Macintosh Operator 

Duties: 

  • Create and maintain databases for inventory, music publishing and recording
  • Set up and maintain cash-based accounting system for new and used music equipment store, music publishing concern and recording studio
  • Handle correspondence, contracts and filing for music publishing business
  • Perform graphic arts duties including typesetting all company paperwork, business cards for musicians, cassette shells, cases and flyers
 
References Upon Request
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