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When an organisation is inflicted with "Changes", whether self-initiated or externally imposed, a state of chaos and confusion can arise. (Refer previous article "Chaos created by Sincerity. Where is the leverage point for breakout?" This author offers another approach to steer an organisation towards its business goals in the midst of chaos and confusion, using types of "Questions" which are based on ISO 9000 model and PDCA framwork.
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By Andrew Wong, 20th April, 1997
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